In order to receive a refund, you MUST email skischool@otisridge.com by 5 pm (2) days before the start of a lesson to cancel – there will be a $20 administrative fee. If you email by 5 pm (1) day before the start of a lesson, a $30 administrative fee is charged for canceling one lesson, or a $40 fee is charged for canceling multiple lessons. The remainder will remain with the Snowsports School as a credit that must be used by the last day of the following season, at which time the credit will expire. If for any reason you do not email by 5 pm the night before the lesson to cancel, or if for any reason you cancel the day of the lesson/do not show up, you will forfeit the charge to us. There is no refund option for lessons that have been transferred. This applies to any reason for cancellation, including sickness or inclement weather.